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Patient Education Guide

Know Your Rights and Responsibilities as a Patient

At Columbia Asia, we prioritize our your well-being and this section is designed to provide insights into your rights and responsibilities as a patient, valuable in-patient information. Our commitment is to transparency, patient-centric care, and continuous improvement, fostering a partnership that enhances your journey towards optimal health.

Your Hospital Journey:
Information And Support

01 Patient's Rights & Responsibilities

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

Patient’s Rights

As a patient of Columbia Asia Hospital, you can expect:

  • To be informed of your medical treatment and care.
  • To be treated with courtesy and respect.
  • To be provided with adequate information and informed consent.
  • To be provided with a channel to address your feedback.
  • To be informed of the estimated charges.
  • To see an itemized bill upon request.
  • To know the identity and professional status of your care provider.
  • To be ensured the privacy and confidentiality of your medical record.
  • To receive care in an environment conducive to good health.

Responsibility As a Patient

As a patient of Columbia Asia Hospital, you have the responsibility:

  • To know and understand your rights and exercise these rights responsibly and reasonably.
  • To provide complete and accurate information regarding your health including present condition and personal particulars.
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • To treat your providers with courtesy and respect at all times.
  • To be responsible for the safekeeping of your own valuables.
  • To pay any financial obligations resulting from the treatment provided.
  • To abide by all hospital rules and regulations.

02 Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you.

You have a choice of the following room types:

  • Single bedded room
  • Two bedded room
  • Four bedded room

However, in case the room type is not available, we will allocate the best alternative room available.

As a policy, we do not allow more than one companion per patient. Patient companion will not be allowed overnight stay in the multi-bedded rooms. However, parents/guardian of children are advised to accompany the child during the stay.

03 In-Patient Information

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Visitation Hours:
General Ward
9am - 9.30pm

ICU / HDU
10am - 1pm
4pm - 8pm

*Covid-19 Control Measures*
Visitation hour subject to change due to Covid-19 control measures.
​Visiting of wards is allowed only if it involves emergency cases, child patients, the elderly and special needs patients.
For latest update, please contact the hospital.

04 Payment Methods

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Payment Methods

 

1. By Bank Transfer

  • You can deposit or top-up your payment via bank transfer. For smooth payment processing, please choose the 24/7 transfer option.

2. By Cash

  • Our hospital accepts cash payments in Vietnamese Dong (VND) and US Dollars (USD).
  • Cash payments and deposit procedures for inpatients are supported by the cashier at the Emergency Reception Desk.

3. By Credit Card
We accept payments by VISA, Mastercard, JCB, CUP, AMEX, CONNECT24, DINERS CLUB, DEBIT and domestic credit cards.

*Please note that if your total deposit exceeds the total hospital charges, a refund will be issued minus the applicable credit card processing fee, as follows:

  • VISA/Mastercard: 1.60%
  • JCB/CUP/Diners Club: 2.30%
  • CONNECT24/Debit: 0.30%

 

Payment Procedure & Discharge Process

 

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare your discharge documents and forward them to the cashier’s desk. Please proceed to the cashier counter for payment once notified by the ward staff.
  • After payment is completed, you will receive your Discharge Notification, investigation reports, prescription, and prescribed medication.
  • Inform the ward staff if you require a medical certificate (MC).

Insurance Coverage

  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

Please note:
*If discharge occurs before 2:00 PM, no additional room charges will be applied.
*If discharge occurs between 2:00 PM and 7:00 PM, 50% of one day’s room charge will be added.
*If discharge occurs after 7:00 PM, a full day’s room charge will be applied.

05 Insurance Coverage

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

Local Insurance Company

 

  • Bao Viet Insurance 
  • Bao Minh Insurance 
  • Bao Long Insurance  
  • BIDV Insurance Corporation 
  • Military Insurance Corporation  
  • PetroVietnam Insurance Corporation 
  • PG Insurance Corporation (PJICO) 
  • Post and telecommunication joint stock  
  • Insurance corporation (PTI) 
  • Vietinbank Insurance 
  • AIA (Vietnam) life Insurance 
  • GIC Insurance

International Insurance Company

 

  • AIG General Insurance
  • Aetna International
  • Dai-Ichi Life Insurance
  • FWD Insurance
  • Generali Life Insurance
  • Liberty Insurance
  • Manulife
  • MB Ageas Life
  • Prudential
  • Pacific Cross VN
  • Cigna International Heath Service
  • Henner Insurance
  • Allianz International Health Insurance

Third Party Administration Service & Assistant Agency

 

  • April International
  • Athena Global Consulting – Insurance Consultant
  • Asian Assistance
  • Bao An Khang Joint Stock Co.
  • Emergency Assistance Japan
  • Europ Assistance Group
  • DongA Insurance Services
  • FTCCLAIMS
  • International SOS
  • Inter Global
  • INSMART
  • Pacific Cross VN
  • Prestige International (S) Pte Ltd.
  • Fullerton Health Vietnam (FHVI)
  • Trails of Indochina
  • Wellbe Vietnam
  • ATACC TPA
  • Leapstack Insurance
  • INS-LINK Insurance
  • Smart adjusting Joint stock Company
  • Papaya Insurtech Vietnam
  • Luma Health Insurance
  • Hung Vuong Assurance Corp. (BHV)
  • Global Benefits Group, Inc. (GBG)
  • FPT IS (AZINSU)
  • Houghton Street Consulting Vietnam

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

View our full Insurance & TPA List here

01
Patient's Rights & Responsibilities

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

Patient’s Rights

As a patient of Columbia Asia Hospital, you can expect:

  • To be informed of your medical treatment and care.
  • To be treated with courtesy and respect.
  • To be provided with adequate information and informed consent.
  • To be provided with a channel to address your feedback.
  • To be informed of the estimated charges.
  • To see an itemized bill upon request.
  • To know the identity and professional status of your care provider.
  • To be ensured the privacy and confidentiality of your medical record.
  • To receive care in an environment conducive to good health.

Responsibility As a Patient

As a patient of Columbia Asia Hospital, you have the responsibility:

  • To know and understand your rights and exercise these rights responsibly and reasonably.
  • To provide complete and accurate information regarding your health including present condition and personal particulars.
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • To treat your providers with courtesy and respect at all times.
  • To be responsible for the safekeeping of your own valuables.
  • To pay any financial obligations resulting from the treatment provided.
  • To abide by all hospital rules and regulations.

02
Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you.

You have a choice of the following room types:

  • Single bedded room
  • Two bedded room
  • Three bedded room
  • Four bedded room

However, in case the room type is not available, we will allocate the best alternative room available.

REGULATIONS FOR PATIENT COMPANIONS:
*For pediatric patient under 12 years old or patient over 60 years old: free of charge for 01 companion who stays overnight
*Single bedded room: maximum 02 companions allowed with extra fee
*Other rooms: maximum 01 companion allow with extra fee

03
In-Patient Information

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Visitation Hours:
General Ward
9am - 9.30pm

ICU / HDU:
10am - 1pm
4pm - 8pm

04
Payment Methods

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Payment Methods

 

1. By Bank Transfer

  • You can deposit or top-up your payment via bank transfer. For smooth payment processing, please choose the 24/7 transfer option.

2. By Cash

  • Our hospital accepts cash payments in Vietnamese Dong (VND) and US Dollars (USD).
  • Cash payments and deposit procedures for inpatients are supported by the cashier at the Emergency Reception Desk.

3. By Credit Card
We accept payments by VISA, Mastercard, JCB, CUP, AMEX, CONNECT24, DINERS CLUB, DEBIT and domestic credit cards.

*Please note that if your total deposit exceeds the total hospital charges, a refund will be issued minus the applicable credit card processing fee, as follows:

  • VISA/Mastercard: 1.60%
  • JCB/CUP/Diners Club: 2.30%
  • CONNECT24/Debit: 0.30%

 

Payment Procedure & Discharge Process

 

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare your discharge documents and forward them to the cashier’s desk. Please proceed to the cashier counter for payment once notified by the ward staff.
  • After payment is completed, you will receive your Discharge Notification, investigation reports, prescription, and prescribed medication.
  • Inform the ward staff if you require a medical certificate (MC).

Insurance Coverage

  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

Please note:
*If discharge occurs before 2:00 PM, no additional room charges will be applied.
*If discharge occurs between 2:00 PM and 7:00 PM, 50% of one day’s room charge will be added.
*If discharge occurs after 7:00 PM, a full day’s room charge will be applied.

05
Insurance Coverage

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

Local Insurance Company

 

  • Bao Viet Insurance 
  • Bao Minh Insurance 
  • Bao Long Insurance  
  • BIDV Insurance Corporation 
  • Military Insurance Corporation  
  • PetroVietnam Insurance Corporation 
  • PG Insurance Corporation (PJICO) 
  • Post and telecommunication joint stock  
  • Insurance corporation (PTI) 
  • Vietinbank Insurance 
  • AIA (Vietnam) life Insurance 
  • GIC Insurance

International Insurance Company

 

  • AIG General Insurance
  • Aetna International
  • Dai-Ichi Life Insurance
  • FWD Insurance
  • Generali Life Insurance
  • Liberty Insurance
  • Manulife
  • MB Ageas Life
  • Prudential
  • Pacific Cross VN
  • Cigna International Heath Service
  • Henner Insurance
  • Allianz International Health Insurance

Third Party Administration Service & Assistant Agency

 

  • April International
  • Athena Global Consulting – Insurance Consultant
  • Asian Assistance
  • Bao An Khang Joint Stock Co.
  • Emergency Assistance Japan
  • Europ Assistance Group
  • DongA Insurance Services
  • FTCCLAIMS
  • International SOS
  • Inter Global
  • INSMART
  • Pacific Cross VN
  • Prestige International (S) Pte Ltd.
  • Fullerton Health Vietnam (FHVI)
  • Trails of Indochina
  • Wellbe Vietnam
  • ATACC TPA
  • Leapstack Insurance
  • INS-LINK Insurance
  • Smart adjusting Joint stock Company
  • Papaya Insurtech Vietnam
  • Luma Health Insurance
  • Hung Vuong Assurance Corp. (BHV)
  • Global Benefits Group, Inc. (GBG)
  • FPT IS (AZINSU)
  • Houghton Street Consulting Vietnam

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

View our full Insurance & TPA List here

06
List of Medical Techniques

Our hospital offers a wide range of medical techniques across various specialties, employing the latest advances and standards to deliver safe and effective care. For a comprehensive overview of all available procedures and techniques, please visit our detailed list here.

01 Patient's Rights & Responsibilities

Your rights as a Columbia Asia patient assure you that we put your interest high on our list of priorities. This encompasses transparency regarding your medical condition and treatment, access to information of your medical records and explanation of costs, among other pertinent in-hospital matters.

Patient’s Rights

As a patient of Columbia Asia Hospital, you can expect:

  • To be informed of your medical treatment and care.
  • To be treated with courtesy and respect.
  • To be provided with adequate information and informed consent.
  • To be provided with a channel to address your feedback.
  • To be informed of the estimated charges.
  • To see an itemized bill upon request.
  • To know the identity and professional status of your care provider.
  • To be ensured the privacy and confidentiality of your medical record.
  • To receive care in an environment conducive to good health.

Responsibility As a Patient

As a patient of Columbia Asia Hospital, you have the responsibility:

  • To know and understand your rights and exercise these rights responsibly and reasonably.
  • To provide complete and accurate information regarding your health including present condition and personal particulars.
  • To ask questions if you do not understand your diagnosis or treatment.
  • To take responsibility for any consequences if you leave the hospital against medical advice.
  • To treat your providers with courtesy and respect at all times.
  • To be responsible for the safekeeping of your own valuables.
  • To pay any financial obligations resulting from the treatment provided.
  • To abide by all hospital rules and regulations.

02 Pre-admission

Columbia Asia recognizes and accepts Guarantee Letters from corporation and insurance companies that have established credit facilities with us. Please present your Approved Guarantee Letter upon arrival for registration or admission.

For cash-paying patients, initial deposit may be required during the time of admission. Payment accepted are cash and any major credit card. Our Cashier will indicate the amount to you.

You have a choice of the following room types:

  • Single bedded room
  • Two bedded room
  • Four bedded room

However, in case the room type is not available, we will allocate the best alternative room available.

As a policy, we do not allow more than one companion per patient. Patient companion will not be allowed overnight stay in the multi-bedded rooms. However, parents/guardian of children are advised to accompany the child during the stay.

03 In-Patient Information

List of Medical Techniques

04 Payment Methods

Pack lightly when you come for admission. You are required to wear appropriate attire during your stay. An admission kit is available for your use. The kit contains basic toiletries that you would require during your stay.

A safe box will be provided, however personal belongings & valuables are not encouraged to be brought to the hospital upon admission.

Payment Methods

 

1. By Bank Transfer

  • You can deposit or top-up your payment via bank transfer. For smooth payment processing, please choose the 24/7 transfer option.

2. By Cash

  • Our hospital accepts cash payments in Vietnamese Dong (VND) and US Dollars (USD).
  • Cash payments and deposit procedures for inpatients are supported by the cashier at the Emergency Reception Desk.

3. By Credit Card
We accept payments by VISA, Mastercard, JCB, CUP, AMEX, CONNECT24, DINERS CLUB, DEBIT and domestic credit cards.

*Please note that if your total deposit exceeds the total hospital charges, a refund will be issued minus the applicable credit card processing fee, as follows:

  • VISA/Mastercard: 1.60%
  • JCB/CUP/Diners Club: 2.30%
  • CONNECT24/Debit: 0.30%

 

Payment Procedure & Discharge Process

 

  • Once deemed fit for discharge by Consultant, it will take two hours (on average) to prepare the bill.
  • The ward staff will prepare your discharge documents and forward them to the cashier’s desk. Please proceed to the cashier counter for payment once notified by the ward staff.
  • After payment is completed, you will receive your Discharge Notification, investigation reports, prescription, and prescribed medication.
  • Inform the ward staff if you require a medical certificate (MC).

Insurance Coverage

  • This payment method may take up to four hours to process.
  • If you would like to leave the hospital earlier, you will have to leave a security deposit that is equivalent to the outstanding bill with our billing department. This will be refunded once approval is obtained from your insurance company.
  • If your insurance company has denied approval, please settle payment by cash or credit card.
  • If the approved amount is less than the final bill, you will need to pay the balance.
  • The original copy of the investigation report will be submitted to your insurance provider. You will receive a copy of it and your Discharge Summary.

Please note:
*If discharge occurs before 2:00 PM, no additional room charges will be applied.
*If discharge occurs between 2:00 PM and 7:00 PM, 50% of one day’s room charge will be added.
*If discharge occurs after 7:00 PM, a full day’s room charge will be applied.

05 Insurance Coverage

Columbia Asia is a panel hospital that falls under a multitude of insurance companies and third party administrators, both local and international. We provide the means for you to receive medical coverage, giving you peace of mind while you are under our care.

Local Insurance Company

 

  • Bao Viet Insurance 
  • Bao Minh Insurance 
  • Bao Long Insurance  
  • BIDV Insurance Corporation 
  • Military Insurance Corporation  
  • PetroVietnam Insurance Corporation 
  • PG Insurance Corporation (PJICO) 
  • Post and telecommunication joint stock  
  • Insurance corporation (PTI) 
  • Vietinbank Insurance 
  • AIA (Vietnam) life Insurance 
  • GIC Insurance

International Insurance Company

 

  • AIG General Insurance
  • Aetna International
  • Dai-Ichi Life Insurance
  • FWD Insurance
  • Generali Life Insurance
  • Liberty Insurance
  • Manulife
  • MB Ageas Life
  • Prudential
  • Pacific Cross VN
  • Cigna International Heath Service
  • Henner Insurance
  • Allianz International Health Insurance

Third Party Administration Service & Assistant Agency

 

  • April International
  • Athena Global Consulting – Insurance Consultant
  • Asian Assistance
  • Bao An Khang Joint Stock Co.
  • Emergency Assistance Japan
  • Europ Assistance Group
  • DongA Insurance Services
  • FTCCLAIMS
  • International SOS
  • Inter Global
  • INSMART
  • Pacific Cross VN
  • Prestige International (S) Pte Ltd.
  • Fullerton Health Vietnam (FHVI)
  • Trails of Indochina
  • Wellbe Vietnam
  • ATACC TPA
  • Leapstack Insurance
  • INS-LINK Insurance
  • Smart adjusting Joint stock Company
  • Papaya Insurtech Vietnam
  • Luma Health Insurance
  • Hung Vuong Assurance Corp. (BHV)
  • Global Benefits Group, Inc. (GBG)
  • FPT IS (AZINSU)
  • Houghton Street Consulting Vietnam

Note: We are a panel with most Insurer and TPAs. The listed Insurance and TPAs are only a portion of our list. For panel confirmation, kindly contact your respective Insurer and TPAs provider or you may also check with our Customer Care Department in each facility.

View our full Insurance & TPA List here

06 List of Medical Techniques

Our hospital offers a wide range of medical techniques across various specialties, employing the latest advances and standards to deliver safe and effective care. For a comprehensive overview of all available procedures and techniques, please visit our detailed list here.

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